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- +1(307)338-3453
- Support@skyvaultexpress.com
- United state, United kingdom
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More useful information
How do I know what time the package I shipped will be delivered?
To get an estimated delivery time, you can use your tracking number, door tag number, or skyvault Office order number to track your package. If you don’t have one of those numbers, you can use any reference number related to your package, or any purchase order number.
Can I ship alcohol through Skyvault?
Only businesses with appropriate alcohol licenses who have enrolled in the skyvault alcohol shipping program may ship to their customers in select states or countries. Individuals (consumers) are prohibited from shipping beer, wine, or spirits through our services. Learn more about regulations and requirements for shipping alcohol, and how to become an authorized alcohol shipper.
How can I add delivery instructions for my package?
You can use skyvault Delivery service to give specific requests for incoming deliveries. Add additional comments to help us find and access your home. Specify where to place your package. Delivery instructions will apply to all packages, not just yours, delivered to your home.*
How can I file a complaint?
We’re sorry to hear you’ve had a bad experience. To file a complaint, please call customer support.
How can I return a package?
It depends. Here are some different scenarios: If you have a label provided by the retailer (via email, original shipment, or website), pack your return item and drop it off at a location,SKYVAULT Drop Box, or participating retailer near you. You can also use your skyvault account to schedule a pickup for a small fee. (If you don’t have a skyvault account, you can create one for free.) If you received a QR code from the retailer via email, check the email for a list of participating drop off locations. Then pack your return item and take it to one of those locations. A team member will print your label for you and accept your return on the spot. If you don’t have a return label or QR code, you’ll need to create one. You can create a label online You can also use the app to get a QR code on your phone, eliminating the need to print a label.
Does Skyvault Ground ship overnight?
Yes, in some cases. Skyvault Ground is a low-cost shipping service that delivers to businesses and is faster to more locations than UPS Ground. Depending on the origin and destination, your package could be delivered in just 1 day.